My friend picked up a cake tonight for dessert and we both thought it tasted "off", so I narrowed it down to the cream filling, it definately tasted weird! I checked the best before date on the cake.... August 27th! It is September 4th! To make matters worse, I called the store and asked to speak to the manager. His name was Jean-Marc Thibeault. He told me in a direct and arrogant tone to bring it in and they will give me a fresh one. I was appauled at the way he spoke to me. The bakery at the Carlingwood location has much better customer service as in they care about their customers. I then told him that I hope I don't get sick. He then asked me rudely "what do you want me to tell you?" I know it was 9 minutes after 6PM that I called and he probably wanted to go home, but he NEVER once appologized! Not a sorry Mam, nothing. Then I asked him why he was speaking to me in an arrogant tone, which he denied, even mentioning that he never apologized and asked if this is how he handles customer service. He NEVER apologized. I told Jean-Marc Thibeault that the cake came right from the display case and that they should probably check the other cakes.
I am sure he will disregard public health and want to end his day, but I will NEVER return to that location, as I NEVER got an apology. I hope I do not get sick, greatful I did not yet give a piece to my 2yr old daughter.
LOBLAWS (BAKERY) is a Bakery - Production Food Store in the area around Moodie Dr and Robertson Rd, where the average rating for Food Stores as of this Wednesday is 2.7 out of 5.
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This is the food page of LOBLAWS (BAKERY) on 59 ROBERTSON RD Ottawa ON K2H 5Y9.
LOBLAWS (BAKERY) is a new listing on food pages, updated on July 12, 2015.
LOBLAWS (BAKERY) is ranked #5 of 7 Food Stores in College Ottawa.
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